DDK Africuisine

Terms & Conditions

Ordering, payment, dine-in visits, cancellation and refunds.

Last updated: 03 November 2026

These terms apply to every order placed with DDK Africuisine, the African food division of DDK BV, Grote Gracht 28A, 6211 SW Maastricht, the Netherlands. By placing an order you accept these terms.

1. Ordering

  • You need a customer account to place an order online.
  • You will receive an order number and a confirmation by email. Please keep your order number for reference.
  • Our menu and the availability of dishes can change. If a dish is no longer available, we will let you know.
  • Allergies: our dishes may contain allergens. Please mention any allergy in the note when ordering, or contact us before ordering.

2. Prices and VAT

  • Menu prices are shown excluding VAT. VAT is added at checkout: 9% on meals, soft drinks and water, and 21% on alcoholic drinks.
  • The VAT amount is shown separately at checkout, on your confirmation and on your invoice.
  • For delivery, the delivery fee and minimum order depend on your postcode and are shown at checkout.

3. Payment

  • You can pay online (iDEAL, card, PayPal and other methods) through our payment provider Mollie. We never see or store your bank or card details.
  • For dine-in reservations you pay a 50% deposit online when booking. Your reservation is confirmed once the deposit is paid. The remaining 50% is paid at the restaurant after your meal (cash or card).
  • If an online payment is not completed, your order stays open for 30 minutes so you can try again. After that it is cancelled automatically.

4. Dine-in visits

  • When reserving for dine-in, choose your meal and the date and time of your visit at checkout, then pay the 50% deposit.
  • Because our dishes are prepared specially for your visit, we ask a 50% down payment instead of a fixed reservation fee.
  • If you cannot come, contact us: your deposit can still be used for your visit within 5 working days after the reserved date.
  • If the reservation is not used within these 5 working days, it is cancelled automatically and the 50% deposit is not refunded.

5. Delivery

  • We deliver within our delivery zones, based on your postcode.
  • Delivery times are an estimate. Please make sure someone is available at the delivery address.

6. Cancellation and refunds

  • Cancellation within 48 hours of placing your order: full refund.
  • Cancellation after 48 hours: 50% refund.
  • Dine-in reservations: the 50% deposit can be used within 5 working days after the reserved date. If it is not used by then, the reservation is cancelled and the deposit is not refunded.
  • To cancel, contact us at africuisine@ddkbv.nl or +31616449074 and mention your order number.
  • Refunds are made to the original payment method, usually within 5–10 working days.
  • The 48-hour rules above apply to orders paid in full online (takeaway, delivery, events). For dine-in reservations the deposit rule applies.

7. Events and catering

Event and catering orders are agreed with you separately. The price, deposit and cancellation terms for an event are confirmed in writing before the event.

8. Privacy

We only use your details to process and deliver your order and to contact you about it. Read more in our privacy policy.

9. Contact

Questions about an order or these terms? Email africuisine@ddkbv.nl or call +31616449074.

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